Last updated February 6, 2023
To provide the best product possible, we collect some information about you. We understand you care about your privacy and the protection of your Personal Data, and we're committed to the lawful, fair, transparent, accountable, accurate, confidential, and limited collection and processing of your Personal Data.
a. The Personal Data you voluntarily provide to us:
We collect Personal Data that you voluntarily provide to us when you register on the Websites, Extension, or the Platform, express an interest in obtaining information about us or our products and Services, when you use the Services, or when you otherwise contact us. We may collect and process the following Personal Data about you:
All Personal Data that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such Personal Data. Please note, if you do not provide us with Personal Data where required, we may not be able to provide you with the products or services you have requested.
b. The Personal Data we collect from other sources:
We may collect Personal Data about you, including first and last name, employer, title, and business contact information, from other sources such as public databases, social media platforms, third-party event hosts and other third parties that you interact with and that Autopest may engage from time to time, where such Personal Data is publicly available and where we are otherwise have permission to collect such Personal Data.
c. The Personal Data we collect through your use of the Platform and Services:
With respect to use of our Platform and Services, this Personal Data may include the business email address you use to log in to the Services, and other device and usage information, including your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information such as traffic data, location data, weblogs and other communication data and the resources that you access. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
d. The Personal Data we collect to assist you:
If you contact our Autopest Support or Customer Success teams, your name and contact information will be recorded [on an internally-generated ticket.] We keep this Personal Data for a limited period to track recurring issues and improve our processes and products.
We may use your Personal Data for a variety of business purposes as described below. We process your Personal Data for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, for vital interests, and/or for compliance with our legal obligations. Our purposes for collecting your Personal Data include:
Unless you are an employee of Autopest, we do not intentionally collect from you any Sensitive Personal Data. “Sensitive Personal Data” means the various categories of Personal Data that have been identified by applicable data privacy laws as requiring special treatment and can include data relating to ethnic origin or race, marital status, political opinions or affiliations, ideological views or activities, trade union membership, religious or philosophical beliefs, physical or mental health, sexual orientation or sex life, genetic data, biometric data, national identifier (including social security number), government benefits, or administrative or criminal proceedings or records. We suggest that you do not provide us with sensitive Personal Data.
a. Handling your email data: Autopest interacts with the emails you share and your email service provider (Google Mail and Microsoft Outlook) in the following ways:
As part of the above process, Autopest stores the original email you send to us to initiate the Autopest process as well as the email addresses of the recipients of that email, a unique ID for that email as assigned by your email service provider, and your automatically generated follow-up emails. This is the only data from your email Autopest stores. The only interactions Autopest has with your email service provider are for identifying if a response to your email was detected or to send messages you have approved. Autopest has no other interactions with your email account or provider, and nobody at Autopest is authorized to independently access or otherwise handle any Customer Data shared with Autopest.
b. Google API Services: For email accounts associated with Google, Autopest uses Google API Services. Autopest's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
If you have questions about how Autopest manages your private email data or account access, please contact [email protected]
We only share and disclose your Personal Data in the following circumstances:
The security of your Personal Data is very important to us. We have implemented industry-standard technical and organizational security measures designed to protect the security of any Personal Data we collect and process (both during transmission and once we receive it), as well as to prevent unlawful access and accidental loss or damage. We also routinely verify that our employees are aware of and compliant with their data privacy and security obligations.
Of course, the security of your Personal Data also depends on you; where you have credentials for access to certain parts of our Websites, Platform or Services, you are responsible for keeping such credentials confidential. We cannot guarantee the absolute security of data that is electronically stored or transmitted over the internet, and there is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security breach, we may notify you or others consistent with applicable data protection law.
a. Unsubscribing: Emails we send you include tracking whether the user has opened and clicked on the email, and what traffic the email sends our site. If you want to ensure that none of your email activity is tracked, then you should opt out of Autopest's emails which you can do on any unsubscribe or email settings link contained within that email.
Pages on our website might contain social buttons. These enable users to share or bookmark the blog post or pages. There are buttons for: Twitter, LinkedIn, Facebook, and a number of other social media services provided by the ‘sharethis’ service. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Autopest. If you click on these buttons, those third-party companies will be registering the information.
We may publish customer testimonials and quotes on our site or in other marketing materials, which may contain some Personal Data. Prior to publication, Autopest obtains consent from each customer and the featured individuals. These customers and individuals may withdraw their consent at any time. If you are featured in a customer testimonial or quote and wish to withdraw your consent, please send an email with your request to your Customer Success contact or to [email protected].
Our headquarters is located in the United States. Our servers may be located elsewhere as needed to devlier an optimal usage experience. By providing us with your Personal Data or otherwise engaging with us through our Websites, Extension, Platform or Services, your Personal Data may be transferred to, stored, and processed by us in our server locations, or to our affiliates elsewhere in the world, and by those third parties with whom we may share your Personal Data as described above.
We do not knowingly solicit data from or market to anyone under 18 years of age. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from anyone under age 18, please contact us at [email protected].
a. Privacy rights: With respect to your Personal Data, you have the right to:
b. Withdrawing consent: If we are relying on your consent to process your Personal Data and if required under applicable data protection laws, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before your withdrawal of consent. We will let you know if we are seeking to rely on your consent at the time of collection.
c. Opting out of email marketing: You can unsubscribe from our marketing email lists at any time by clicking on the unsubscribe link or following the unsubscribe instructions in the emails that we send. You will be removed from the marketing email lists; however, we may still need to send you emails that are necessary for non-marketing related purposes.
d. Account Termination: You can at any time review or change the information in your Autopest account, or terminate your account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
e. Contacting us: To exercise any of the above rights with respect to your Personal Data or to make a complaint, please contact us at [email protected]. We will not discriminate against you for seeking to exercise any of your privacy rights under any applicable data protection laws and we will consider and act upon any request in accordance with applicable data protection laws. When contacting us, please provide sufficient information that allows us to reasonably verify you as the person from whom we collected Personal Data, and describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it; we cannot respond to your request if we cannot verify your identity or your authority to make the request. We may ask you to provide additional information to verify your identity.